Privacy Policy

Flowtech ("Flowtech", "we", "us", or "our") provides AI-powered customer communication, lead follow-up, appointment booking, and business automation services. This Privacy Policy explains what information we collect through our website and services, how we use it, and the choices you have.

When you use our website or request a demo, we may collect:

• Contact details — your name, email address, and phone number.
• Business information — your business name, industry, and the processes you'd like to automate.
• Usage data — pages visited, interactions, device and browser information, collected automatically.
• Communication records — messages or calls you exchange with us or with our demonstration tools.

We use the information we collect to:

• Respond to your enquiry and schedule your free automation audit or demo.
• Design, build, and operate automation systems for your business.
• Send service-related messages, appointment confirmations, and follow-ups you request.
• Improve our website, services, and customer experience.
• Meet legal, accounting, and security obligations.

We do not sell your personal information.

If you provide your phone number or email address, you consent to receive messages from us related to your enquiry, demo, or services — including text messages sent by our automated systems. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and opt out of emails by using the unsubscribe link in any message.

When we operate AI communication systems on behalf of a business, that business remains the owner of its customer data. We process end-customer conversations, bookings, and contact details only to deliver the contracted service, and we do not use them to train public AI models or share them with unrelated third parties.

We may share information with:

• Service providers that help us operate (hosting, messaging, scheduling, and analytics tools), under confidentiality obligations.
• Professional advisers, where reasonably necessary.
• Authorities, where required by law or to protect rights, safety, and security.

We keep personal information only as long as needed for the purposes above or as required by law, and we apply administrative, technical, and physical safeguards appropriate to the sensitivity of the data. No method of transmission or storage is 100% secure, but protecting your information is a core part of how we build.

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, or to object to certain processing. To exercise any of these rights, contact us through the demo form on this website and we will respond promptly.

Our website may use cookies and similar technologies to understand usage and improve performance. You can control cookies through your browser settings; some features may not function if cookies are disabled.

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest version, and continued use of the website after changes means you accept the updated policy.

Questions about this Privacy Policy or your data? Reach us anytime through the contact/demo form on this website and we'll get back to you within one business day.